This Privacy Policy Statement governs Eastspring Investments Berhad on the Internet ( offered by Eastspring Investments Berhad.

The Customer's personal information is collected in order to avail the Customer of the Eastspring Investments Berhad's Internet services ( and to enable Customer to enjoy access to other online services offered by the Eastspring Investments Berhad. The Customer herewith refers to online registrants and/or customers who have or had invested with Eastspring Investments Berhad.

This Privacy Policy Statement is issued to reinforce the Eastspring Investments Berhad's commitment to the policy of protecting at all times the confidentiality, integrity and security of the information provided by Customer to Eastspring Investments Berhad.


Eastspring Investments Berhad is committed to using its best endeavours to maintain high computer security standards and procedures in order to ensure that all information provided by the Customer are secure and confidential at all times. To this end, Eastspring Investments Berhad has in place the required control systems to ensure security and confidentiality of the Customer's information at all times. These security standards and procedures shall be maintained notwithstanding that the company-customer relationship may have been terminated or otherwise ended. Nevertheless Eastspring Investments Berhad hereby expressly advises the Customer that the Eastspring Investments Berhad does not have control over the computer, computer software, systems and other incidentals used by the Customer to access the website and further that transmission over the Internet cannot be guaranteed, warranted or represented to be absolutely secure.


Certain personal information of the Customer as particularised by Eastspring Investments Berhad from time to time will be required to be submitted to the Eastspring Investments Berhad by the Customer to enable Eastspring Investments Berhad to process the Customer's request for information pertaining to services offered by Eastspring Investments Berhad for handling queries, evaluating Customer's investment needs and/or offering Eastspring Investments Berhad's products and services. Generally, the nature of information that is required includes but shall not be limited to information such as Customer's name, address, e-mail address, telephone number, age, date of birth, gender, account number, particulars of identity documents such as identity card or passport and where applicable, financial information such as information of income, assets, liabilities for the purpose of financial planning services as Eastspring Investments Berhad shall require from time to time.

Although the primary purpose of acquiring the information is to confine its use to the normal course of the general business between Eastspring Investments Berhad and its Customer, the said information may also be applied for purposes incidental to and connected with the said primary purpose including the provision of as well as to evaluate the Customer's needs that may arise from time to time, to enable Eastspring Investments Berhad to facilitate the provision of information pertaining to the Eastspring Investments Berhad's products and services available from time to time.


In accordance with strict compliance to Guidelines by Securities Commission Malaysia, and apart from the sharing of information between authorized persons of Eastspring Investments Berhad such as licensed unit trust consultants, institutional unit trust advisers, corporate unit trust advisers and/or Prudential Group, Eastspring Investments Berhad will not disclose the Customer's information to any third party or external organizations without prior consent.

If the Customer does not wish to have the Customer's information shared with any other party, or the Customer does not wish to be solicited for products or services offered by Eastspring Investments Berhad or parties it provides information to, please write in to the Eastspring Investments Berhad at the address below:

Brand and Communications Department
Eastspring Investments Berhad
Level 22, Menara Prudential
Persiaran TRX Barat
55188 Tun Razak Exchange
Kuala Lumpur
Email :

We disclose or may disclose your personal data to the following third parties for the Purposes as stated in the Personal Data Protection Notice:

i) Companies and/or organisations that act as our agents, affiliates, business partners, subsidiary(ies), shareholders and its related companies and/or professional advisers;
ii) companies and/or organisations (including but not limited to custodians, trustees, distributors, brokers) that assist us in processing and/or otherwise fulfilling transactions that you have requested;
iii) companies and/or organisations that assist us in providing value added services that you have requested;
iv) your advisers and/or agents (including but not limited to brokers, accountants, auditors, lawyers, financial advisers or other professional advisers) where authorised by you;
v) any other person notified by you as authorised to give instructions or to use the account(s)/investment(s) or products or services on your behalf;
vi) any other agents and/or counterparties that we are required to provide such information to by any laws (including any regulations, guidelines and/or obligations) and/or court orders; and/or
vii) any person connected to the enforcement or preservation of any of our rights under your agreement(s) with us.

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Eastspring Investments Berhad. The afore-mentioned third parties may in some instances be located outside of Malaysia.


While Eastspring Investments Berhad is committed to maintain high security measures to ensure information provided are secure, there are risks beyond Eastspring Investments Berhad's control in Internet communications. As a precaution, the Customer should always make sure that the Customer's personal computer is secured and protected from unauthorised access and/or virus that may reveal the Customer's confidential information to third party. The Customer should also be wary of email scams and attachments that may attempt to steal information about and/or from the Customer.

Please note that communication over the website has not been transmitted via a private or secure link or in encrypted form and is therefore subject to the usual hazards of Internet communications, nor can it be guaranteed that this communication has not been the subject of unauthorised interception or modification.


Any questions or complaints relating to the Eastspring Investments Berhad's handling of personal information may be made to:

Client Services
Eastspring Investments Berhad
Level 22, Menara Prudential
Persiaran TRX Barat
55188 Tun Razak Exchange,
Kuala Lumpur, Malaysia.
Tel: 603 - 2778 1000
Email :