personal and contact details, such as title, full name, contact details and contact details history;

travel document information;

payment information including but not limited to bank account information;

your date of birth, gender and/or age;

your nationality, NRIC or other identity copies and details (if relevant to the product or service);

family members’ information (if relevant to the product or service);

records of your contact with us such as via the phone number of our customer service centre and, if you get in touch with us online using our online services or via our smartphone app, details such as your mobile phone location data, IP address and MAC address;

products and services, you hold with us, as well as those you have been interested in and have held and the associated payment methods used;

analysis of data relating to marketing made to you, including history of communications and whether you open them or click on links;

information we obtained from third parties, including information about instances of suspected fraud and usage history;

biometric data including but not limited to your voice pattern, fingerprint and facial images, and your location information based on your device;

specimen signature as well as digital or electronic signatures as defined under applicable laws and regulations;

personal data which we obtain from credit reference agencies and fraud prevention agencies, including public (for example, defaults) and shared credit history, financial situation and financial history;

fraud, debt and theft information, including details of money you owe, suspected instances of fraud or theft, and details of any devices used for fraud;

criminal records information, including alleged offences;

financial details about you, such as your salary and details of other income, details of your savings, details of your expenditure, and payment method(s);

information about your employment status (if relevant to the product or service);

your residency and/or citizenship status;

your marital status, family, lifestyle or social circumstances (if relevant to the product or service). For example, the number of dependents you have or if you are a widow or widower;

information we buy or rent from third parties, including demographic information, details of outstanding finance, marketing lists, publicly available information, and information to help improve the relevance of our products and services;

insights about you and our customers gained from analysis or profiling of customers;

tax information (if relevant to the product or service). For example, for investment accounts.

from you directly, through all application/registration forms, and any information from family members, associates or beneficiaries of products and services;

information generated about you when you use our products and services;

from a broker or other intermediary (for example, our authorized distributors/unit trust agents, business partners) who we work with to provide products or services or quote to you, subject to your prior consent;

Prudential Group companies if you already have a product with them, have applied for one or have held a one previously;

cookies, location services, IP addresses when you visit our website or mobile app or when you fill up contact us forms within our website or app;

third parties connected with you, such as employers, joint account holders, security providers, guarantors and indemnitors, subject to your prior consent

third parties such as insurance companies, agents, lawyers, vendors, financial institutions, courts, regulatory authorities or public records;

questionnaire and contact details when you attend surveys, investor conferences, roadshows, competitions, promotions or when you update contact us form on our website;

from other sources such as fraud prevention agencies, credit reference agencies, other lenders, publicly available directories and information (for example, telephone directory, social media, internet, news articles), debt recovery and/or tracing agents, other organisations to assist in prevention and detection of crime, police and law enforcement agencies; and

we buy or rent information about you or customers generally from third parties including demographic information, vehicle details, claims history, fraud information, marketing lists, publicly available information and other information to help improve our products and services or our business; and

from such other sources in respect of which you have given your consent to disclose information relating to you and/or where not otherwise restricted.

Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into our secure Site;

Analytical / performance cookies. These allow us to recognise and count the number of visitors to our Site and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily; and

Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Third Party Cookies. These are cookies that are set by a domain other than that of the website being visited by the user and we don’t have any control on these cookies. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie. These cookies may be set by third party providers whose services we have added to our pages. You may change your browser settings to restrict personal data collection by these third-party cookies.

Companies and / or organisations that act as our agents, affiliates, business partners, subsidiary(ies), shareholders and its related companies, and / or professional advisers;

Companies and / or organisations (including but not limited to custodians, trustees, distributors, brokers) that assist us in processing and / or otherwise fulfilling transactions that you have requested;

Companies and / or organisations that assist us in providing value added services that you have requested;

your advisers and / or agents (including but not limited to brokers, auditors, lawyers, accountants, financial institutions, financial advisers, or other professional advisers), where authorised by you;

any other person notified by you as authorised to give instructions or to use the account(s), investment(s) or products and services on your behalf;

any other agents and / or counterparties that we are required to provide such information to by any laws (including any regulations, guidelines and / or organisations) and / or court orders;

and other third party service providers who provide administrative, telecommunications, computer, payment, printing, redemption or other services to us to enable us to operate our business), industry associations and federations, your joint policy or investment holder, professional advisors, researchers, credit reference agencies, debt collection agencies, financial and partnerships for any of the purposes set out in this Part C; and / or

any other person connected to the enforcement or preservation of any of our rights under your agreement(s) with us.

request a copy of your personal data (we have the right to charge a reasonable fee to complete this request) (“ data access”);

request that we correct anything that’s wrong, or complete any incomplete personal data (“ data correction”);

complain to a data protection authority or another independent regulator about how we’re using it;

object to us using your personal data for direct marketing (including related profiling) or other processing based on legitimate interests;

request that provide a copy of your personal data in a structured and commonly used format in certain circumstances1; and

limit how we use your personal data or withdraw your consents (including automated decision making) you have given for the processing of your personal data.

ask us to delete your personal data if it is no longer needed for the purposes set out in Part A or if there is no other legal basis for the processing.

our processing of their personal data and sensitive personal data (as we’ve explained in Parts A - G above); and

you are getting any information protection notices on their behalf.